Refill cancelled Cliniko appointments automatically.
When a patient cancels, Callie will text your wait list and book the first one who says yes, straight into Cliniko.
We're building this now — it isn't live yet. We're running a short research phase with UK Cliniko clinics before we write any code. The founding places go to the first five clinics that help us with that research: free until Callie refills their first cancelled slot.
How it will work
- 1. You connect Callie with a Cliniko API key from a dedicated, limited-permission user — nothing more than Callie needs.
- 2. Patients join your wait list, either in Cliniko already or through a link you share.
- 3. A cancellation triggers texts to the matching wait-listed patients. Callie re-checks availability, then books the first one who taps "Book" straight into Cliniko.
What patients will see
A short text, and a one-tap confirm page. No app, no account.
Everyone else who replies after the slot is taken sees a plain "slot taken" page — no confusion about who got it.
The maths
We haven't run this for real yet, so here's a worked example instead of a calculator, using the price of the Solo/Small plan below.
A clinic with 3 practitioners, each with roughly 4 short-notice cancellations a month:
- Cancellations a month (3 × 4)
- 12
- Refilled at a 40% fill rate
- ≈ 5
- Value at £63 a refilled follow-up
- ≈ £300
That's roughly £300 recovered in a month, against a planned £39 monthly price for a clinic that size.
Data protection
- The clinic stays the controller of patient data. Callie is the processor, under a data processing agreement signed before we connect to your Cliniko account.
- UK/EU hosting, with a sub-processor list published before launch.
- No AI calls to patients. Every message is a plain service text about a real appointment slot, never marketing.
- The Cliniko API key is scoped to a limited user and can be revoked by the clinic at any time.
Pricing
Founding pilot places are free until Callie refills your first cancelled slot. After that, these are the planned prices:
| Tier | Practitioners | Price |
|---|---|---|
| Solo/Small | Up to 3 | £39/month |
| Clinic | 4–8 | £69/month |
| Group | 9+ or multi-site | £99/month + £29 per extra site |
Text messages are included up to a fair-use limit, and there's no contract.
Questions
What if two patients say yes to the same slot?
Callie re-checks availability before booking. The first confirmed reply gets the slot; everyone else sees "slot taken".
We charge a late-cancellation fee — does that change?
That stays your decision. If Callie refills the slot, you may choose to waive the fee for that patient; if it doesn't, nothing about your existing policy changes.
We already use Jane or TM3 — is this for us?
Jane and TM3 already have their own wait-list refill features. Callie is built specifically for Cliniko, which doesn't have one built in.
Can we revoke access?
Yes. The API key is scoped to a limited Cliniko user your clinic creates and controls, so you can revoke it at any time.
Get in touch
There's no sign-up form yet — email us directly and we'll reply by hand. Please include:
- Clinic name
- Company number
- Number of practitioners
- Booking system (Cliniko, or otherwise)
Please don't include anything about patients.